Insights

Thought Leadership

Here you’ll find various Legal Operations Thought Leadership resources, including a collection of white papers with our analyses of key topics in the world of Legal Operations.

Award Spotlight

UpLevel Ops & Analog DevicesNamed a 2026 ACC Value Champion

This recognition reflects the kind of transformation UpLevel Ops helps legal teams deliver, pairing strategic direction with measurable operational results.

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2026 ACC Value Champion award callout graphic

Recognition ACC Value Champion

Proof of measurable client impact, not just perspective.

Recent thought leadership

Template | UpLevel Ops | September 2026

Outside Counsel Scorecard QBR Template

A practical quarterly business review template for scoring outside counsel performance across value, predictability, and partnership—so legal teams can run sharper QBR conversations with data and clear expectations.

UpLevel Ops Advisory Team

Legal Spend 2026

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Article | Legaltech Hub | August 2026

The Second Enlightenment: How AI Could Spark a Human Renaissance

Brandi Pack on why AI may force legal teams to confront meaning, ethics, attention, and human flourishing—not just technological advancement—and why maturity may matter more than capability.

Brandi Pack

AI 2026

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Podcast | The UpLevel View Podcast | August 2026

What's Next for Legal Ops? Staying Ahead Through the Next Wave of Change

Stephanie Corey and Reese Arrowsmith look back at a decade of Legal Ops progress and ahead at what's next—from proving ROI and building data foundations for AI to the skills leaders need to stay indispensable.

Hosts: Stephanie Corey, UpLevel Ops · Guest: Reese Arrowsmith, Executive Vice President, Legal Operations & Administration, Fox

Leadership 2026

Thought Leadership

UpLevel Ops & Analog DevicesNamed a 2026 ACC Value Champion

Recent thought leadership

Outside Counsel Scorecard QBR Template

The Second Enlightenment: How AI Could Spark a Human Renaissance

What's Next for Legal Ops? Staying Ahead Through the Next Wave of Change

TL;DR is Real.Discover the AI Advantage today!

The UpLevel Ops Vendor Evaluation Calculator

Search by title, author, topic, type, or year

Outside Counsel Scorecard QBR Template

The Second Enlightenment: How AI Could Spark a Human Renaissance

What's Next for Legal Ops? Staying Ahead Through the Next Wave of Change

What Comes After the Billable Hour?

The New Economics of Enterprise AI (Part 1)

AI Doesn't Need Your Data. It Needs Your Workflow.

Beyond Billable Thinking: Leading Legal Like a Business

AI ROI and Mental Health

The Bell Curve Strategy: Giving the Right AI Tools to the Right People

Building a Legal Function That Can Scale

Legal Operations Was Built For The AI Era

Mastering Legal Operations Excellence: 8 Must-Have Skills

The Leadership Side of Legal Operations

AI Has Arrived

Why You Should Choose Legal Ops Tools You Can Build On (Part 2)

The 20% Problem: Why Outside Counsel Budgets Keep Breaking, and Why More Discipline Will Not Fix It

Why You Should Choose Legal Ops Tools You Can Build On (Part 1)

AI Use Cases for Legal Operations: 4 Workflows Worth Building First

The Great Convergence

Value-Based Pricing Strategies for Law Firms

The Forward-Deployed AI Model Is Real. Most Legal Teams Aren’t Ready for It.

Contractually Speaking: AI Governance, ROI, & Use Cases in Legal Operations

If You Can't Explain Legal Spend, You Can't Defend It

The AI Productivity Paradox

The Gap Is Closing: Why AI Is Breaking the Billable Hour Model

AI Doesn't Fix Messes, It Inherits Them: Garbage In, Garbage Out in the AI Era

ULO Maturity Model 2026

The New Economics of Legal Work

What Mature Prompting Looks Like in Practice

Leading Legal in a Product-Led Company

The $285 Billion Warning: Why Legal Departments Must Move Beyond the Billable Hour Now

The $3,500 Hour vs. The $500 Contract

A 'Seat At The Table' For Law Departments Isn't Enough Anymore

The Agent Era Is Here

How Agentic AI Is Reordering Legal Work: Why Claude Cowork Is a Signal, Not the Story

The Moment Legal Found Out What 'Ready' Really Means

The New Standard for Legal Leadership

2025 Was the Year Prompting Had to Grow Up

Legal Operations Director Job Description 2026

Legal Operations Manager Job Description 2026

Legal Operations Senior Director VP Chief of Staff 2026

eBilling Administrator Job Description 2026

Stephanie Corey Named to CCBJ's 2025 Class of 50 Women to Watch

AI Is Killing the Billable Hour. The Real Question Is What Comes Next

The End of the Billable Hour: AI, Value, and the New Economics of Expertise

Legal Tech's Predictions for Legal Ops and In-House in 2026

AI Is Forcing Legal to Modernize (But Not in the Way You Might Think)

When AI Becomes Infrastructure

The Operational Signal Legal Leaders Should Pay Attention To In 2026

The Dysfunctional Legal Tech Cycle: Why Legal Tools Keep Failing and Why AI Will Break the Pattern

The Hidden Cost of Falling a Step Behind the AI Base Models

AI Adoption That Actually Works: How Hanna House Went from Pilot to Playbook

Lawyers Don't Need to Fear the Verification Paradox

The Smart Start to Legal AI: Inside Enstar's Legal Ops Revolution with Peter Calleo and Nick Giuliano

AI That Works In The Real World: Lessons From A Legal Ops Playbook

Cracking the Code on AI Contract Redlining

Inside Copilot Studio: What Worked, What Broke, and Why Legal Teams Should Care

From Firefights to Fixed Fees: Strategic Pricing in High-Stakes Legal Work with Katie Armistead

The 5 Levers Legal Leaders Can't Afford To Ignore

AI Year In Review

The AI Domino Effect, Part 2: Keeping the Dominoes Falling

More Than a Retainer: Value-Based Pricing for Ongoing Legal Advice with Collin Smyser

How Legal Leaders Optimize Legal Spend to Protect Capacity and Business Value

The AI Domino Effect, Part 1: Tipping the First Tile

Future-Proofing Legal - Aligning with Business Goals with April Miller Boise

Future-Proofing Legal: What It Takes In 2025

How Legal Teams Can Ride the AI Current

Leadership, Culture, and Community in Legal Ops: A Greatest Hits Episode of UpLevel View with Heather Reid

Why the Legal Department Should Be the First to Embrace Generative AI, Not the Last

From Workflow to Win: How Legal Ops Makes Legal Tech Actually Work

The Future of Contracting