UpLevel Ops, LLC
Legal Privacy Policy

Legal Privacy Policy LAST UPDATED
on February 5, 2024

UpLevel Ops, LLC (“ULO” or “we”) leads the evolution of the legal operations practice. Our website at www.uplevelops.com (the “Site”) provides information about various lines of service (all related features and services, collectively the “Services”). ULO is a team of trusted advisors providing practical guidance, mentorship, and custom, high-end service. We partner with clients to craft actionable solutions and create a roadmap to success that empowers teams with best practices, tools, and workflows tailored to their unique business objectives.

 

We are legal operations consulting firm committed to protecting the privacy of individuals who come to the Site. We may collect information about you in connection with your interest in the Services. This Privacy Statement describes ULO’s privacy practices in relation to the collection of your information and use of our Site. By providing Personal Information (defined below) to us, you agree to the terms and conditions of this Privacy Policy.

PERSONAL INFORMATION

What is Personal Information?

“Personal Information” is information that identifies you as an individual, which may include your name, mailing address, telephone number, fax number, credit card information, professional/bar license number, and email address. If you provide any Personal Information relating to other people to us or to our service providers, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

How Personal Information May Be Collected

We and our service providers may collect Personal Information in a variety of ways, including:

 

• Through the Service: When you request information about the Services we may collect Personal Information, for example, contact information or other identifying information about you and your organization.

 

• Offline: We may collect Personal Information from you offline, such as when you attend an in-person event or contact any of our trusted advisors through the links on the Site.

 

• From Other Sources: We may receive your Personal Information from other sources, such as public databases; meeting platforms on which we host our Virtual Events, joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties.

How Personal Information May be UsedWe and our service providers may use Personal Information:

• To complete your membership onboarding, complete and fulfill your purchases, grant you access to the Service, communicate with you regarding your subscription and use of the Service and provide you with related customer service.
• To respond to your inquiries and fulfill your customer support requests.
• To send you newsletters, brochures, catalogs and e-mails.
• To send administrative or billing information to you. To send you changes to our terms and policies.
• To send you highly targeted marketing communications based on your interests and practice areas.
• To personalize your experience by presenting products and offers tailored to you.
• For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Service, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

How Personal Information May Be Disclosed

Your Personal Information may be disclosed:

• To our third-party service providers who provide services to support the Service such as video streaming, account and platform management, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing and other similar services.
• To our strategic partners identified on our website at www.uplevelops/partners (the “ULO Partners”) with whom we collaborate to put on Virtual Events and provide clients with valuable content.
• To a third party in the event of any reorganization, merger, sale, joint venture, partnership, assignment, license, transfer or other disposition of all or any portion of our business, content, assets or ownership interests (including in connection with any bankruptcy or similar proceedings).
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

OTHER INFORMATION

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

 

• Browser and device information
• Information collected through cookies, pixel tags and other technologies
• Demographic information
• Program evaluations, feedback and other information provided by you
• Aggregated information

 

We and our third-party service providers may collect Other Information in a variety of ways, including:

 

• Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Site functions properly.
• Through the use of our apps: When you download and use one of our apps, we and our service providers may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the app based on your device number.
• Using cookies: Cookies are data stored directly on the computer that you are using. Cookies allow us to collect data such as browser type, time spent on our website and Site, pages visited, language preferences, searches run, anonymous traffic data, among other non-personal information. We, and our service providers, use the information for security purposes, to aid navigation, display information more quickly, and to personalize your experience while using our Site. We can recognize your computer to assist your use of our Site. We also gather statistical information about the usage of our Site to continually improve the design and functionality, understand how visitors and customers use our Site, and to assist us with resolving questions regarding our Site. Cookies further allow us to select which of our offers are most likely to appeal to you and display them while you are on our Site. We may also use cookies in online advertising to track responses to our advertisements. If you do not want information collected through cookies, you may be able to decline cookies through settings in your internet browser.
• Analytics: Third-party services, such as Google Analytics, may be used in connection with the Site. Such third-party services, including Google Analytics, may use cookies and similar technologies to collect and analyze information about the Site use and to report on activities and trends. Such services may also collect information regarding the use of other websites, apps and online resources. For more information regarding Google Analytics, please go to www.google.com/policies/privacy/partners/; you can download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
• Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some pages to, among other things, track the actions of users of the Site (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Site and response rates.
• IP Address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. We use IP Addresses for purposes such as calculating usage levels of the Site, helping diagnose server problems, and administering the Site.
• From you: Information such as your location, your preferred means of communication, company, professional role/title, program preferences, evaluations and feedback, is collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of the Site.
• By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Site.

 

How We May Use and Disclose Other Information

 

We primarily use and disclose Other Information in order to better understand user preferences and trends. This information informs our content strategy and pipeline in terms of presenters, topics and format, all in an effort to continually improve our programs, enhance the user experience and maximize the value of the overall offering to our current and prospective clients. We may also use and disclose Other Information to third parties in connection with content development, marketing initiatives, surveys and publications, and other strategic initiatives.

If we are required to treat Other Information as Personal Information under applicable law, then we will use it as described in the “Personal Information” section above. In some instances, we may combine Other Information with Personal Information (such as combining your name with your zip code). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.

THIRD-PARTY SERVICES

We may, from time to time, host virtual events, which may rely upon the use of third party services, including, without limitation, Zoom, Remo.co, Vimeo, and others (collectively, “Third Party Services”). This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any Third Party Services, or any other third party service to which our Site contains a link. The inclusion of a Third Party Service or link on our Site does not imply endorsement of the Third Party Service linked site or service by us or by our affiliates. Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of any Third Party Service or any other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Service.

 

THIRD-PARTY ADVERTISERS

We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access or use our Site. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit please visithttps://tools.google.com/dlpage/gaoptout and http://optout.networkadvertising.org/?c=1#!/.

 

SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100 percent secure. Please also be aware that we use third-party service providers (e.g., Zoom, Remo and other Third Party Services) that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us in accordance with the “Contact Us” section below.

 

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your Personal Information

We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:

 

• Receiving electronic communications from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out of receiving these marketing-related emails by sending an email to support@uplevelops.com or follow the unsubscribe instructions included in the footer of our marketing-related emails.
• Receiving telephone calls, fax messages or postal mail from us: If you no longer want to receive marketing-related telephone calls or postal mail from us on a going-forward basis, you may opt out of receiving these marketing communications by sending an email to support@uplevelops.com and specifying the contact information used and form of marketing from which you are opting out.

 

We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt out of receiving marketing-related emails from us, we may still send you important administrative messages, and you cannot opt out from receiving such administrative messages.

 

How you can access or change or delete your Personal Information

If you would like to request to review correct, update, suppress, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us by writing to us at support@uplevelops.com. In your request, please make clear what information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).

 

RETENTION PERIOD

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

USE OF SITE BY MINORS

The Site is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Site.

 

USE OF ARTIFICIAL INTELLIGENCE TECHNOLOGIES

Introduction to AI Technologies
UpLevel Ops, LLC (“ULO”) employs Artificial Intelligence (AI) technologies, including Generative Pre-trained Transformer (GPT) models provided by OpenAI, to enhance our services and provide innovative solutions to our clients. These technologies contribute to our mission of evolving the legal operations practice by automating tasks, generating insights, and assisting in decision-making processes.
 
Data Collection and Use in AI Technologies
In utilizing AI technologies, ULO may collect and process various types of Personal Information and Other Information as outlined in this Privacy Policy. The collection and processing of data through AI technologies are conducted to improve the effectiveness of our services, personalize user experiences, and develop new offerings tailored to our clients’ needs.
 
Sharing and Disclosure of Information with AI Providers
ULO partners with reputable AI technology providers, including OpenAI, to leverage their advanced models, such as GPT, for specific applications within our services. In doing so, we may share information, including Personal Information and Other Information, with these providers as necessary to utilize the AI technologies. These disclosures are made in accordance with the terms of this Privacy Policy and are subject to stringent data protection measures.
 
AI Technology Data Protection Measures
We are committed to ensuring the confidentiality, integrity, and security of the data processed by AI technologies. ULO implements robust technical and organizational measures to protect Personal Information against unauthorized access, alteration, disclosure, or destruction. Our AI technology providers, including OpenAI, are carefully selected based on their commitment to data protection and privacy standards.
 
User Rights and Choices
Users have specific rights regarding their Personal Information, as detailed in the “CHOICES AND ACCESS” section of this Privacy Policy. In the context of AI technologies, users have the right to obtain information about the data processed through AI, request correction or deletion of their data, and object to or restrict the processing of their data for specific purposes.
 
Updates to AI Technologies Usage
ULO may update the applications and usage of AI technologies as part of our continuous effort to improve our services. Such updates will be reflected in this section of our Privacy Policy, and we encourage users to review it periodically for the latest information on our use of AI technologies.
 
Contact Information
For questions or concerns regarding our use of AI technologies, including GPT models provided by OpenAI, please contact us at support@uplevelops.com. We are dedicated to addressing your inquiries and providing clarity on the use of AI technologies within our services.
 

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised. Your use of the Site following these changes means that you accept the revised Privacy Policy.