Legal Service Delivery & Alternative Support Models
Like all other functions in an organization, today’s in-house Legal leaders are expected to enable the speed of business, align with company objectives and strategies, and manage the increasing costs of Legal services. Having the right resources (internal and external) to do the right work is critical, but a strategic analysis must first be conducted to identify what work should be kept in-house, what should be sent to outside counsel, and what should be given to other types of Legal service providers.
How UpLevel Ops Can Help
Based on your company’s business strategy, we work with the Legal Department to:
- Analyze current workstreams entering the Legal Department
- Identify and model future service needs based on shifts (actual and anticipated) in the business
- Evaluate the strategic importance, and relative risk profiles, of the work
- Assess the sufficiency and efficacy of current internal and external people, process, and technology resources
- Recommend, where appropriate, realignment of appropriate resources to handle the work, whether internally (people and process) or externally via alternative Legal service providers, law firms, and/or through the use of technology (e.g., self-service automation, etc.)
We work closely with your team to develop service delivery models tailored to the needs of your organization that are flexible, nimble, and adaptable to the ebb and flow of the business. Following are some deliverables you can expect in this effort:
- Identify process optimization opportunities that will be necessary to deliver effective and efficient Legal services, regardless of whether the work is handled internally, externally, or via automation
- Introduction to appropriate partners to augment your team
- Support onboarding these augmented partners
- Align partners to simultaneously lighten project readiness demands and, where possible, to provide supplemental Legal technology infrastructure benefits
- Create a governance model to monitor work and define the management structure of internal and external resources
- Establish KPIs to drive both alternative resourcing ROI transparency and greater data-driven decision-making
- Develop change management and adoption strategies
- Document process roles and responsibilities
- Craft a communications plan aligned with building the Legal brand
Get Started
UpLevel Ops experts are ready to help you show results with improved Legal Service Delivery and Alternate Support Modeling.
To get the conversation started with UpLevel Ops, please fill out this form, or email us at info@uplevelops.com.
We look forward to hearing from you soon.
“There aren’t many people in this field
with whom I would choose to build this,
but UpLevel is at the very top of that list.”
“I had the pleasure to work with Stephanie for several years at HP. She understood that running an efficient, motivated, and collaborative legal department was as important as having a team with deep substantive legal skills. Stephanie’s positive attitude and ability to connect with people on a personal level is one of the many reasons she’s consistently able to get people on board to tackle even the most challenging change management projects.”
“Now, in my current role as EVP of Contracts, Compliance, and Commercial Services with Integreon, we have chosen to partner with Stephanie and the experts at UpLevel to offer a unique legal operations service that allows clients to outsource much of their day to day legal operations tasks. There aren’t many people in this field with whom I would choose to build this, but UpLevel is at the very top of that list.”
– Gabriel Buigas, Executive Vice President, Contracts, Compliance, and Commercial Services, Integreon
